top of page

Shipping + Returns

SHIPPING

​

All orders are shipped within 7 working days. 

Standard postage will be sent by Royal Mail First Class but I have added extra postage options Royal Mail Tracked and  Evri.

​

Postage options:

From £1.85 Royal First Class

From £3 Royal Mail Tracked

From £3.50 Evri Standard (delivery within 2-4 working days)

From £4.25 Evri Next Day 

​

 

There is also an option for FREE COLLECTION from SE19, Crystal Palace, South London. Once your order is ready I will send the full address and we can work out a time for collection. 

​

Every item will be dispatched within 1-7 working days from purchase.

For UK orders I use Royal Mail. For International orders I use Royal Mail Tracked. 

​

If you are based in the EU you may be subject to Customs charges so please take that into consideration.

If you are ordering from outside the UK you may be subject to extra taxes when receiving your item. Please be aware of this!



Please note, working days do not include weekends or bank holidays.

Returns Policy. 

​

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at heatherfilbycostumes@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at heatherfilbycostumes@outlook.com

​

​
 

bottom of page