top of page

SHIPPING AND RETURNS

Christmas Cut off Date

PLEASE READ!

To ensure your orders arrive in time for Christmas please shop early! I suggest shopping BEFORE December 10th AND choosing Royal Mail 1st Class postage. Everything is made to order and I have a 7 working day dispatch time. Please keep this is mind! I will continue to make and dispatch orders after December 10th but I cannot guarantee they will arrive in time. 

​

All orders are shipped within 7 working days. 

Postage options:

From £2.50 Royal Mail 1st Class

From £2 Royal Mail 2nd Class

From £4 Royal Mail Tracked 24

From £3.50 Evri Standard (delivery within 2-4 working days)

From £4.25 Evri Next Day 

​

 

There is also an option for FREE COLLECTION from SE20, Crystal Palace, South London. Once your order is ready I will send the full address and we can work out a time for collection. 

​

Every item will be dispatched within 1-7 working days from purchase.

For UK orders I use Royal Mail. For International orders I use Royal Mail Tracked. 

​

If you are based in the EU you may be subject to Customs charges so please take that into consideration.

If you are ordering from outside the UK you may be subject to extra taxes when receiving your item. Please be aware of this!



Please note, working days do not include weekends or bank holidays.

Returns Policy. 

​

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@byheatherfilby.com If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@byheatherfilby.com

​

​
 

bottom of page