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FAQS

Anything you need to know:
 
 - Please note that as our jewellery is handmade, so each piece is individual and tiny imperfections may occur, adding to the charm!
- Please be aware that colours of items may differ on different screens.
- Size of pieces will be on each listing, please take note of this when ordering. If for any reason you can not find the size please send me a message to double check :)
- All earrings are made with Silver Plated or Gold Plated findings that are HYPOALLERGENIC. Perfect for sensitive ears. If you would like Sterling Silver or Clip Ons please send me a message and I can change them for you. 
- All orders are made to order. This means there is up to 7
working days turn around time before orders are dispatched. If you need an order for a certain date, please contact me before ordering to see if I can make this possible for you. 

 
 
If you still have any queries please do not hesitate to get in touch at hello@byheatherfilby.com or fill out the contact form. 

 

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